State Farm® Insurance Agent Jessica Fitzgerald
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rachel Koenig
May 7, 2025
5
out of
5
rating by Rachel Koenig
"Jay was awesome to work with! He helped me understand what each line item covered on my policies and worked to get me the lowest quote. Had a wonderful experience."
We responded:
"Hi Rachel! That's so wonderful to hear. Jay and I so appreciate you and allowing us to be of service to you! Thank so much. I look forward to meeting you myself! Best, Jess 😊"
curt overbeek
April 29, 2025
5
out of
5
rating by curt overbeek
"Jay Finn was the model of efficiency. He dutifully plugged in the information, asked the right questions, and had the pdf sent over in record time! DEFINITELY 5 Stars!"
We responded:
"Thanks Curt!! Jay’s the man! Appreciate you connecting with us on your insurance and leaving such a great review on your experience. Thanks so much, you’re the best! Best, Jess "
Brooke Fournier
April 28, 2025
5
out of
5
rating by Brooke Fournier
"Thanks Jay Finn for your hard work, dedication and patience within your service! Very impressed as a first time insurance holder!"
We responded:
"Thanks Brooke!! That means a lot to me. People newer to insurance is my specialty and love to educate and help out. We so appreciate you! It’s my pleasure and look forward to talking again! Best, Jay and Jess"
Tonya Fischer
April 24, 2025
5
out of
5
rating by Tonya Fischer
"Very awesome customer service as well as being very helpful and professional i will refer everyone to go to him."
We responded:
"Thank you Tonya! You’re awesome! We so appreciate you and leaving your experience on here with a lovely review. Thank you so much! Best, Jess"
Madi Williams
April 21, 2025
5
out of
5
rating by Madi Williams
"Great communication and welcoming presence"
We responded:
"Thanks Madi! Karin and I so appreciate you and allowing us to be your insurance gals! You'll have a friend for life in us. Thank you! Best, Jess 😊"
Harry Jay
March 26, 2025
5
out of
5
rating by Harry Jay
"Jay Finn is the man!!! He was very helpful and he found me ways to save me money!!! Definitely give him a call!!!!"
We responded:
"Hi Harry! That’s so great to hear. Jay is amazing and I’m so glad you two connected on your insurance! Thank you so much for sharing and allowing us to be your insurance agency! Best-Jess "
nedisha drain
March 26, 2025
5
out of
5
rating by nedisha drain
"Thank you Jay Finn for your hard work today! You searched for the best quote, discounts & bundles to help me save on my monthly payment. Jay is very personable, patient & easy to work with. I look forward to working with him in the future! Enjoy your CheeseCake : )"
We responded:
"That's great to hear Nedisha! So glad you and Jay connected; he is amazing at insurance! Thanks so much for working with us and leaving your feedback on here. We appreciate you!! 😎 Best, Jess"
Christine Fogler
March 18, 2025
5
out of
5
rating by Christine Fogler
"I wish I could give more than 5 stars. Karin was such a big help with getting me the proper coverage for my 2018 equinox. She truly cared about could benefit me and what would work for me monthly. I truly can't thank her enough!!"
We responded:
"Hi Christine! That is amazing! Thanks so much for sharing your experience with Karin here. We love her; she has a huge heart for everyone we help and we are thankful to be your insurance gals! Thank you for trusting us with your auto insurance needs, we appreciate you! Best, Jess"
Qavonte Logwood
March 17, 2025
5
out of
5
rating by Qavonte Logwood
"Very good service friendly people with patient and help me save over $100"
We responded:
"Hi Qavonte! That is so wonderful to hear. 💖 Thank you for sharing your experience with Karin and our office on here. We are grateful to be of service to you and so glad that you chose us to help with your insurance needs. Thanks so much! Best, Jess"
Matt Carrier
March 14, 2025
5
out of
5
rating by Matt Carrier
"Rep Karin is AMAZING!! she provided information most people probably don't know about, or may not understand. She also gave me the absolute BEST auto rates possible. I would give her a call. You WON'T be disappointed!!"
We responded:
"Thanks Matt! We love being educators here on everything insurance! So glad you got to connect with Karin; she is very thorough and such a friend! We look forward to being of service to you and am thankful for you choosing us for your auto insurance here in Grand Rapids. Best! Jess 😊"
Moneshaniea Mckinney
March 11, 2025
5
out of
5
rating by Moneshaniea Mckinney
"Jay Finn was very kind and patient with me and I really appreciate that.💙😊😊"
We responded:
"Hi Moneshaniea! Love it, that's so great to hear! We are so thankful for you and this nice review you left about Jay. We appreciate you and look forward to connecting again soon! Best, Jess 😊"
Olivia Towerton
March 10, 2025
5
out of
5
rating by Olivia Towerton
"Jay was super helpful explaining the quote and gave me a better understanding of what coverage is necessary!"
We responded:
"That's great Olivia! So glad to hear; Jay is awesome! Thank you for allowing Jay and our office to be your insurance people, we so appreciate you! Best, Jess 😊"
John & Sons (John And Sons Auto Sales)
March 10, 2025
5
out of
5
rating by John & Sons (John And Sons Auto Sales)
"They have a great customers service! Recommended!"
We responded:
"Thanks Teo! Jay enjoyed working with you! We look forward to connecting with you again soon and so appreciate you!! Best, Jess"
Daniel Arellano
March 6, 2025
5
out of
5
rating by Daniel Arellano
"Rep Jay , helped me get a better understanding about what coverages they have. He was super friendly and direct. He helped me get a quote and let me know other ways I can get a discount on auto insurance. 5 star customer service. :)"
We responded:
"Hi Daniel! Thanks so much for this sweet review! So wonderful to hear about your experience with Jay here. We appreciate you connecting with us and sharing on here! Best- Jess 😊"
Dennana Rodriguez
March 2, 2025
5
out of
5
rating by Dennana Rodriguez
"Very kind! They get right to the point."
We responded:
"Thank you Dennana! It was very nice speaking with you and helping you with your insurance needs. I am thankful for you and allowing us to be your insurance agent! We appreciate you! All the best, Jess "
Katelyn Goff
February 28, 2025
5
out of
5
rating by Katelyn Goff
"Love these guys so much! They answered all my questions about insurance. Just turned 20 and I didn’t know a lot about state farm and what it offered but, they were very informative on everything, they were honest about everything. Karin was awesome when I got my new bike explained everything and got it set and paid for before I picked up the bike she was amazing."
We responded:
"Awe, thank you Katelyn!! So glad you found value in us going over everything with you. We strive to be a friendly face and make insurance easy! You have a friend for life with us and we hope you take us up on that. :) "
Quin Hurlburt
February 27, 2025
5
out of
5
rating by Quin Hurlburt
"Working with Jay at this office has been so great. He's been so helpful and quick to answer all of my questions. I'm so happy to have a contact that makes sure I understand and feel good about my coverage. Thanks, Jay!!"
We responded:
"Hi Quin! Thanks so much for connecting with me! It was my pleasure and so fun chatting with you. Thank you for the kind words. I appreciate you and look forward to meeting later this month. Thank you!"
Hilda Huerta
February 24, 2025
5
out of
5
rating by Hilda Huerta
"Jay was amazing GREAT costumer service as well! He did amazing on finding me the best price for insurance and answered all my questions even did his best on answering my questions they may not have made any sense ."
We responded:
"That's so awesome to hear Hilda! I'm so glad that you are working with us for your insurance and it saved you money as well! We appreciate you very much and thank you for sharing your experience with us. Best regards, Jess"
Alexander Schram
February 14, 2025
5
out of
5
rating by Alexander Schram
"Absolutely amazing, the rep Karin was thorough in explaining what everything covered and by what. Explained what was required by my state and helped me save money as well. Not only this I didn’t feel pressured in the slightest to make a decision when I had spoken with her. Grade A customer service and I’m happy that they were there to help me!"
We responded:
"That's so wonderful to hear Alexander! Karin is amazing and I am so glad you two got to connect. I think our having a heart to really teach people about insurance and care for you and YOUR needs is one of the best things we do for our customers. I so appreciate your feedback on here and thank you so much for picking us to be your insurance gals! Best regards, Jess"
Joshua Kruse
February 13, 2025
5
out of
5
rating by Joshua Kruse
"Karin was phenomenal at walking me through how State Farm Auto Insurance works, and they saved me over $60 a month switching to State Farm. Karin was personable, warm and a great listener."
We responded:
"That's so awesome Josh, thanks for sharing! You described Karin so well and why people love her, including me! So glad that we were able to save you money on top of getting to be here for you always as your insurance office. I so appreciate you choosing to work with us and trust us to protect you and the amazing review you left. Best regards! Jess"
Drew VanDyke
February 13, 2025
5
out of
5
rating by Drew VanDyke
"As a property manager, I met Karin Barrett as she was helping a resident get renters insurance. While talking with her, we started addressing some of my questions, as a renter as well. From there, it was everything that I unexpected but at the same time, had hoped for in an agent. She went WAY above and beyond my expectations, taking the time to inform me of what is actually covered, along with bundling with my auto insurance and actual needs, all while saving money, it was a no brainer. Along with her energy and positive vibes, I knew I was and will be in good hands. In addition, I found an additional way to help my residents have more options as far as their choices of coverage. So glad I made the switch and met Karin!!!"
We responded:
"That's beautiful Drew! This is Jess, I can't wait to officially you meet you myself soon! Karin is amazing and I am so glad you two got connected. Life long friendships made! Thank you so much for trusting us to be your insurance gals and I am grateful! We will always be here for you. Best regards! Jess"
James
February 13, 2025
5
out of
5
rating by James
"Jay Finn helped me with getting good rates for home and car insurance."
We responded:
"James that is so awesome to hear! Saving money along with amazing service by Jay can't be beat. Thank you so much for leaving a nice review on here and for allowing us to be your insurance office. I appreciate you! Best regards, Jess"
Pat Durkee
February 13, 2025
5
out of
5
rating by Pat Durkee
"The entire team at Jessica Fitzgerald’s agency is awesome. I worked with Karin Barrett on a recent claim. She truly advocated for me throughout the whole process. I highly recommend Karin at State Farm. ❤️"
We responded:
"Awe thank you Pat! 💕We love you and are so grateful to be your insurance agency. Each of us has enjoyed working with you so much and appreciate this sweet review. Karin has such a heart and drive to be best service and I am so glad the two of you got to connect. We so appreciate you! Best regards, Jess"
E'lla Webber
February 13, 2025
5
out of
5
rating by E'lla Webber
"My agent Jalen Finn swiftly helped me and gave me suggestions on (not only) how I should handle my insurance needs now, but also in the future. Thank you for going that extra mile when you didn’t have to. Jessica Fitzgerald-State Farm."
We responded:
"Hi E'lla! Our guy is truly so special isn't he! ❤ He is amazing at what he does! Thank you for working with us for your insurance needs and trusting us to protect you. We so appreciate you and the wonderful review!! Best regards, Jess"
Elijah Mikel
February 13, 2025
5
out of
5
rating by Elijah Mikel
"Had a great experience, and received great communication and help from Jay Finn."
We responded:
"That's so awesome to hear Elijah! Jay is amazing with a huge heart to serve. Thank you for sharing your experience on here, we appreciate you!! Best regards, Jess 😊"