
State Farm® Insurance Agent Jessica Fitzgerald
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Noah
June 29, 2025
"Karin was very kind and helpful, very cool👍"
Demario Jackson
June 27, 2025
"I had an excellent experience working with Jay at State Farm. From the very beginning, he was professional, knowledgeable, and genuinely helpful. He took the time to explain all of my options clearly and helped me choose the right coverage that fit both my needs and my budget. Jay made the entire process smooth and stress-free, and his responsiveness and attention to detail really stood out. It’s clear that he cares about his clients and goes the extra mile to provide great service. Highly recommend working with Jay if you’re looking for reliable insurance and outstanding customer care!"
"That's so great!! Thanks Demario for your lovely review on the amazing Jay! Some people love the "Jake from State Farm" seen in commercials, but our Jay is the real deal!! We so appreciate you and trusting us to be your insurance office. Thank you! Best, Jess 😊"
haylee misner
June 27, 2025
"Jessica and her team, especially Karin, were amazing to work with! They even stayed open late to help me get my new vehicle insured. They also answered my 5 million questions so quick and nicely. Their hard work was very appreciated."
"Thank you Haylee! We so appreciate you and your lovely review! Karin is amazing and we love being flexible for our people; doing life together! Going the extra mile (or late hour, lol 😊) is how we are very different than other insurance agents. Thanks so much Haylee! Best, Jess "
Marciana Gonzalez
June 25, 2025
"Switching was so easy! Jay was great! Very helpful. Definitely recommend!"
"That's awesome, glad to hear Marciana! Thanks so much for working with Jay and our office and leaving your experience on here for us. We so appreciate you and look forward to being of service to you for many years to come! Thank you. Best regards! Jess 😊"
Alison Mackie
June 24, 2025
"Jay Finn was incredible helpful with quoting out car insurance! He answered all of my questions, even when our phone call disconnected he jumped right back in and helped me out!"
"Hi Allison, thank you! Jay and I so appreciate you and leaving your experience with him on here. Thanks so much!! Best, Jess 😁"
L Quist
June 24, 2025
"Jay was great and very fun to talk with, super helpful and honest. Would get a quote from him again 👍"
"Thanks so much for the great review! We love Jay in our office and so glad the two of you got to connect! We're known as the friendly insurance educators and love helping! Thank you! Best, Jess 😊"
Kyle Lewis
June 20, 2025
"Jay was extremely helpful during our call yesterday! He provided all of the information I needed and info I didn't even know I needed. Our interaction was very personal, Jay didn't feel canned or scripted, and I actually enjoyed the insurance conversation... wouldn't have guessed that. 5 stars my friend!"
"Thats awesome! So glad to hear Kyle. Jay is the real deal, the upgraded "Jake", lol. Thanks so much for leaving a lovely review on here, we appreciate you!! Best- Jess 😁"
Zombie Milk
June 11, 2025
"Great service!"
"Thank you for the nice review! We appreciate you, and that you took the time to leave a review on here about us. Thanks so much for allowing us to be your insurance office! Best, Jess"
Stephanie Cooper-Hales
May 29, 2025
"I can't even begin to express how much I hate the whole auto insurance scheme but I'm impressed by Jay's prompt and efficient attention in getting me setup with the most cost-effective (if that's even possible) insurance in less than 24 hours. Now the bank that holds my loan can stop harassing me. Thanks, Jay!"
"Hi Stephanie! Thank you for your honest and thoughtful review. We understand how frustrating insurance can be, and we’re so glad Jay was able to make the process easier for you. I’ll pass your kind words on to him. Thanks again for choosing us to help you, I appreciate you! Best, Jess"
Kara Ratcliffe
May 23, 2025
"I know that dealing with insurance can be annoying and even painful at times, but thankfully my experience with Jessica's agency has been anything but! I have worked with each person in the office (Kimberly, Annie, Chloe, Daniel, & Jessica herself) and each and every one of them has been very kind, friendly, and helpful. Because of their thoroughness and determination to get my family the best coverage possible, I found out that we were able to save $100 a month on our current policy by adding some extra coverage. Yes, you read that right…I SAVED MONEY by getting EXTRA INSURANCE. No joke. We have our auto, life, and renter's policies through them now (you save more money when you bundle things). I know that isn't going to be the case for every individual depending on what your insurance needs are, but rest assured that this team knows what they are doing and will work hard to get you the best rates. Other insurance companies may have cheaper quotes than State Farm in general, but the saying that you get what you pay for is very true. Jessica’s team will make sure that you know what you are getting and help you understand your coverage so that when the stuff hits the fan, you aren't scrambling and wishing you had a better policy. They bend over backwards and you can tell they are not just a business, they are a family that treats their customers like family. I cannot recommend them highly enough. A well deserved 5 stars!! Update 05-23-25: I just wanted to reiterate what a wonderful agency this is! I needed to add our college age driver onto our policy and Jay was so wonderful and helped us painlessly get this done today. He didn't even seem to mind it was at the end of the work day on a Friday, LOL. Attitude Jay and keep up the great work everyone at Jessica Fitzgerald's State farm agency. You guys are the best!!!"
"Thank you so much Kara! We are so grateful for you and your family, and allowing us to be your insurance agency. We are honored and take this role very seriously. It has been such a pleasure working with you and getting to know your family so well. You're the best!!! Best regards, Jess"
Daniel Ratcliffe
May 23, 2025
"You'll never find a better group of people in any locally run business. I've had State Farm insurance for many years, but having this group of people helps even more. Whether my questions are considered simple or difficult, they are patient and do there finest to help me. Thank You! Update: Jay is coooool"
"Thank you Daniel, such a lovely review! We appreciate getting to be your insurance team and everything you did working with us. We strive to be the most friendly insurance teachers. Thanks so much! Best, Jess "
Karel
May 22, 2025
"Excellent service, very friendly."
"Hi Karel! Thank you so much for leaving this lovely review of Karin and our office. We so appreciate you and allowing us to be your insurance gals. It means a lot to us and we look forward to being of service to you. Thank you! Best, Jess 😁"
Daniel Klodzinski
May 19, 2025
"Kimberly was quick in getting me best deal the market has available to offer for the insurance coverage I was looking for."
"Hi Daniel, that's so great to hear! Thank you for sharing your experience on here with us and how Kimberly helped you. She is awesome and I am glad you two got to connect. We appreciate you and I look forward to meeting you myself soon! Best- Jess "
Zepharah Witherspoon
May 16, 2025
"I had the pleasure of working with Jay Finn at State Farm, and I can confidently say he made the entire process smooth and stress-free. He helped me get everything in order quickly and efficiently, answering all my questions with patience and clarity. Jay built great rapport from the start—he’s personable, professional, and genuinely made me feel like I was in good hands. I really appreciated how reassuring he was about making sure everything was done right. Highly recommend working with him if you're looking for an account manager who truly cares!"
"That is so sweet Zepharah, thank you! I am so glad you and Jay connected; he's wonderful at his job and enjoyed his conversation with you! Thank you so much for allowing us to help you with your insurance needs, we so appreciate you!! Best regards, Jess"
Mags Carpentier
May 15, 2025
"Great professional service from all team members!!"
"Hi Maggie! Thanks so much! You are awesome, we appreciate you allowing us to be your insurance people!! 😊Best- Jess"
Rachel Koenig
May 7, 2025
"Jay was awesome to work with! He helped me understand what each line item covered on my policies and worked to get me the lowest quote. Had a wonderful experience."
"Hi Rachel! That's so wonderful to hear. Jay and I so appreciate you and allowing us to be of service to you! Thank so much. I look forward to meeting you myself! Best, Jess 😊"
curt overbeek
April 29, 2025
"Jay Finn was the model of efficiency. He dutifully plugged in the information, asked the right questions, and had the pdf sent over in record time! DEFINITELY 5 Stars!"
"Thanks Curt!! Jay’s the man! Appreciate you connecting with us on your insurance and leaving such a great review on your experience. Thanks so much, you’re the best! Best, Jess "
Brooke Fournier
April 28, 2025
"Thanks Jay Finn for your hard work, dedication and patience within your service! Very impressed as a first time insurance holder!"
"Thanks Brooke!! That means a lot to me. People newer to insurance is my specialty and love to educate and help out. We so appreciate you! It’s my pleasure and look forward to talking again! Best, Jay and Jess"
Tonya Fischer
April 24, 2025
"Very awesome customer service as well as being very helpful and professional i will refer everyone to go to him."
"Thank you Tonya! You’re awesome! We so appreciate you and leaving your experience on here with a lovely review. Thank you so much! Best, Jess"
Madi Williams
April 21, 2025
"Great communication and welcoming presence"
"Thanks Madi! Karin and I so appreciate you and allowing us to be your insurance gals! You'll have a friend for life in us. Thank you! Best, Jess 😊"
Harry Jay
March 26, 2025
"Jay Finn is the man!!! He was very helpful and he found me ways to save me money!!! Definitely give him a call!!!!"
"Hi Harry! That’s so great to hear. Jay is amazing and I’m so glad you two connected on your insurance! Thank you so much for sharing and allowing us to be your insurance agency! Best-Jess "
nedisha drain
March 26, 2025
"Thank you Jay Finn for your hard work today! You searched for the best quote, discounts & bundles to help me save on my monthly payment. Jay is very personable, patient & easy to work with. I look forward to working with him in the future! Enjoy your CheeseCake : )"
"That's great to hear Nedisha! So glad you and Jay connected; he is amazing at insurance! Thanks so much for working with us and leaving your feedback on here. We appreciate you!! 😎 Best, Jess"
Christine Fogler
March 18, 2025
"I wish I could give more than 5 stars. Karin was such a big help with getting me the proper coverage for my 2018 equinox. She truly cared about could benefit me and what would work for me monthly. I truly can't thank her enough!!"
"Hi Christine! That is amazing! Thanks so much for sharing your experience with Karin here. We love her; she has a huge heart for everyone we help and we are thankful to be your insurance gals! Thank you for trusting us with your auto insurance needs, we appreciate you! Best, Jess"
Qavonte Logwood
March 17, 2025
"Very good service friendly people with patient and help me save over $100"
"Hi Qavonte! That is so wonderful to hear. 💖 Thank you for sharing your experience with Karin and our office on here. We are grateful to be of service to you and so glad that you chose us to help with your insurance needs. Thanks so much! Best, Jess"
Matt Carrier
March 14, 2025
"Rep Karin is AMAZING!! she provided information most people probably don't know about, or may not understand. She also gave me the absolute BEST auto rates possible. I would give her a call. You WON'T be disappointed!!"
"Thanks Matt! We love being educators here on everything insurance! So glad you got to connect with Karin; she is very thorough and such a friend! We look forward to being of service to you and am thankful for you choosing us for your auto insurance here in Grand Rapids. Best! Jess 😊"